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How to pickup your embroidery machine?

I placed my order on Tuesday and received BOL through Gmail on Wednesday(the assigned rep will help you) Went to the Atlanta warehouse and picked up my machine today. Very excited to use it.

Just picked up! After traveling about 40 miles through terrible stop and go traffic (it was bad), I finally arrived at the Bai Warehouse in Rancho Cucamonga. I met with the Bai rep, showed my proof of purchase, and my order was immediately loaded onto my trailer.

Details of pick-up process

Step 1:Choose the nearest warehouse and check the inventory

Step 1:Choose the nearest warehouse and check the inventory

Before you order, please select the nearest warehouse to pick up your intended model [in stock].
If you meet [stockout] or [presale], you can leave us a quote to get the approximate available time.

Contact Us

Warehouse Address

CA USA Warehouse

8715 Boston Place, Rancho Cucamonga, CA 91730

TX USA Warehouse

7207 N Loop E, Houston, Tx 77028

GA USA Warehouse

2751 Buford Highway NE, Suite#200, Buford, GA 30518

NJ USA Warehouse

1600 Lower Rd,Linden NJ 07036

TO Canada Warehouse

575 Canarctic Dr, North York, ON M3J 2P9 Canada

VC Canada Warehouse

Unit 189-6355 GRAYBAR ROAD,RICHMOND,B.C.V6W 1H6 Canada

Step 2:Pay for the order

Step 2:Pay for the order

Submit your order and complete the payment.

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Step 3:Receive your BOL

Step 3:Receive your BOL

After the order, we will arrange a sales representative to contact you and send you the BOL within 48 hours on working days. In addition, we will offer you in-time and high-efficient aftersales services through the whole embroidery journey.

Step 4:Select the appropriate time and suitable transport carrier

Step 4:Select the appropriate time and suitable transport carrier

Open Time: From 10 a.m. to 4 p.m. on working days.
Self-pickup vehicle: Truck or SUV. Staff will help you unbox the machine.
You can choose the appropriate self-pickup vehicle according to the package size of the machine.

Step 5:Pick up with your BOL

Step 5:Pick up with your BOL

Please be sure to bring your BOL (Printed or PDF file) with you before departure. The warehouse staff will use a lift to load the machine into your carrier according to your bill of lading. Please sign on the receipt on the BOL.

Important: You will not be able to pick up the goods without BOL, the warehouse is not a showroom.


Timeliness of delivery is very important to start an embroidery business. Self-pickup not only saves delivery time, but also saves you shipping costs.


1. Inventory: The warehouse will lock the inventory according to the sequence of orders. If there is any abnormality, a sales representative will communicate with you about the actual inventory situation.

2. If you pick up with a truck, be sure to bring fixed straps and waterproof cloth to keep the machine from rain and snow.

3. Bill of lading validity period: You need to pick up the machine within 8 days after receiving the bill of lading, otherwise extra shipping fees will be charged.

4. Please keep safe during the pick-up process. hope you enjoy a pleasant embroidery journey.

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