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Official Online Store for BAI & Poolin

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Reviews

So hey. If you're looking for a top of the line machine that is super accurate and ultimate quality. This may not be the machine for you. But if you're looking for a quality machine at a fair price with really good customer support. Then I can't recommend this enough. It took about an hour to setup. And makes good quality patches and designs out of the box. There's a little bit of a learning curve. But that's true of any machine.

Dustin Patterson

I love my bai embroidery machine! Purchased in Oct 2022 and have created several designs for my small business. The customer service from bai embroidery really goes above and beyond with providing support and answering questions. They have several helpful videos online for easy set up and getting started, along with troubleshooting videos. And you can easily message them on their Facebook page to get answers you’re not finding. I hope to purchase another bai embroidery machine in the future to add to my business!

HB

I was a little worried about this purchase since the price was SO much less than the competitors. Turns out that there was no need to worry at all. After watching a couple of videos - which there are a ton of on YouTube, I was up and running! I have had a couple of minor issues, but with the online videos, I have been back up and running in no time. I am a first time embroiderer, so I started with nothing in the knowledge department. Watch the videos, pay attention to the details, join the Facebook group, and take the plunge, the BAI machine has been a great addition to our business and I couldn't be happier!

Ricardo

I've been using a household embroidery machine for the past few years and was asked to do hats. I didn't like the way I couldn't get low enough to make it look centered and it was a pain to do anyways. So I took a chance and ordered the 12 needle BAi embroidery machine. It is amazing. Saves me so much more time, got most all of the accessories with it. The customer service is amazing. The only thing I could complain about is that you cannot adjust the size of your design once it is in the machine without going back to the computer and adjusting. All in all I love this machine and it made making hats a breeze! I couldn't be happier with it!

Misty Borwege

The BAI Embroidery machine is awesome. When it arrived, it was very easy to set up when watching the YouTube unboxing video. The value for your money is above what I had expected. There is a learning curve to embroidering different fabrics but that is more on the digitizing software side. We have been running the machine for two months with no issues. The Customer Service is always checking in on you to see if there is anything they can help with. I would recommend this BAI Embroidery machine to anyone that is starting out in embroidery and looking for a high quality embroidery machine.

Robert Campbell

Absolutely love this machine. I was super excited to receive and scared to use at the same time. Watched numerous videos, received tremendous support from the team, FB pages and feel very confident. Still have a lot to learn, but getting there.

Item arrived crated, packed extremely well. No issues on customer service or delivery.

It is heavy, it took 2 people to carry up a flight of steps and they were exhausted after.

Recommend watching numerous videos and talk to the people that reach out to you to assist. They don’t know what you don’t ask or tell.

Richele

I am a first time embroidery user and this is a great machine! For me I have ran into some challenges with it but that is only user error. The best part about this machine is the customer service that comes with it! They reached out to me via phone and then on Facebook messenger and they have an answer or video to every question or problem I have! They have helped me so much! f you are looking to purchase an embroidery machine this is a great one!

Nicole

At first I was a little intimidated by the machine as I have a small single needle machine. This machine is awesome! It is easy to use and they have many teaching videos to help you learn to use it. Customer service has been great and they answer any questions you have. They are very helpful. I highly recommend this embroidery machine. I have the 1501 Mirror series.

Trisha

I have had my machine for about 3ish weeks, almost 4. It arrived exactly as expected. I found all of the BAi YouTube videos extremely helpful. There was a minor hiccup with the axis alignment, but the after-sales service team was awesome! Super attentive, very helpful. Took a couple days of back and forth (mostly because of the time difference) and the machine was ready to go. I am a beginner, I have only used standard home sewing machines prior. So this was a big learning curve for me, but luckily, with all the resources that are available (service team, youtube, the Facebook group) - its been a breeze. I would highly recommend.

Brittany

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